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TriMet Operator Shortage Forces Reduced Service Levels
Who wants to drive bus in Portland?

TriMet is now adjusting service on 10 bus lines this fall as they reduce service levels based on available workforce. This comes amid the largest operator shortage in their agency's history. Most of the affected lines currently see low ridership anyways.

TriMet is now saying that they took an approach with an eye on preserving service in areas with high concentrations of people with low-incomes and communities of color.

This additional reduced service will take affect starting on September 18, 2022. TriMet hopes to begin adding back the service hours in 2023 if they can get the operator ranks to increase.

“We would much rather be expanding our transit service. But by reducing our service levels, we increase our schedule reliability so riders experience fewer canceled or late buses,” said TriMet General Manager Sam Desue, Jr. “While rebounding from this historic operator shortage will take some time, TriMet is committed to hiring scores of new operators to meet the needs of our community.”

Beginning with the fall service change in September, TriMet will shift, reduce or cancel some service, with a focus on low ridership lines and times. TriMet will also be making some slight adjustments with the TriMet FX (Frequent Express) bus service launching on Sept. 18. The new service along Division Street will supposedly give riders a faster and more convenient way to travel between Gresham and Downtown Portland.

A D V E R T I S E M E N T

A D V E R T I S E M E N T

Buses on the FX 2-Division line will run every 12 minutes for the majority of the day with only a couple of buses added during commuting hours. The Line 2 is being replaced by the FX 2-Division and the Line 10-Harold St route will still change.

TriMet says they will not be able to add buses during the weekdays as they had once planned.

TriMet released the following statement:

"The trickle-down effects of our operator shortage can cause frustration despite our best efforts. In short: it’s been a challenge to hire and train enough operators to replace those lost to retirement and attrition. And we’re not alone. Because our operator shortage is part of a larger trend affecting transit agencies and industries nationwide, we’ve taken unprecedented actions to recruit and retain the talented workforce on which our riders rely. We’ve bumped up the starting pay to $25.24, boosted our hiring bonus to $7,500 and begun looking outside state lines to bring in new operators. When we do grow our operator ranks and start adding back service, we want to make sure we are serving the needs of our community. With the COVID-19 pandemic changing the way people travel, TriMet has launched Forward Together, a comprehensive service analysis and community engagement effort to determine a better bus system."




--Bruce Armstrong

Post Date: 2022-06-22 12:23:58Last Update: 2022-06-22 15:50:33



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